• On boarded and mentored teams of globally distributed IT engineers and software developers responsible for resort ERP software development, IT infrastructure, corporate IT and SLA customer support
• Digitally transformed a manual, low tech and labor intensive organization into a fully automated state of the art marina and luxury resort facility
• In charge of IT team coaching, development, performance appraisal, payroll, staff retention, minimizing attrition and career success while encouraging digital growth
• Masterminded and project managed full stack cloud software development of a company wide CRM and ERP on a SalesForce.com platform utilizing AGILE methodology
• Salesforce.com based ERP runs all of companies internal and customer facing operations including: Facilities and asset management app, Financial Force accounting engine, marina and residential booking engine, sales and marketing
• Project managed the application SDLC with geographically dispersed teams: Budget, Timeline, User Stories, Kanban process tracking, UAT and Go-Live, using Scrum framework
• Structured the IT department and corporate infrastructure into a help-desk supporting the needs of the corporation and its customer base in a 24/7 environment achieving a 99.9% up-time
• Achieved 10-15% annual savings by careful planning and management of the corporate IT budget through KPI’s, CAPEX and OPEX, in charge of departments P&L
• Strategically developed a fully profitable business unit from a corporate IT department by becoming resorts internet provider, IT support hub and creating an online store and payment system
• In charge of service provider and vendor negotiations as well as IT procurement
• Managed the build and migration of IT infrastructure and creation of two fully redundant Tier 4 Data Centers servicing the entire resort needs and their customers achieving full Disaster Recovery and Business Continuity
